Frequently Asked Questions

Looking to learn more about being WELL+GOOD PH reseller? Check out our FAQs.

What if I need to modify my order?

All orders are considered final after payment has been made. Please make sure to check your order details before check out and coordinate with us immediately for urgent concerns at wecare@wellgoodph.com. If your order has not been scheduled for delivery yet, we will try our best to come up with the best possible arrangement for order modifications. However please note that any modification request made after turnover of the products for shipping cannot be accommodated. 

Where do you deliver?

We deliver anywhere within the Philippines for partner resellers. However please take note that the type of courier and delivery method will vary depending on location. For confirmation and checking of availability, please email us directly at wecare@wellgoodph.com. 

What if I need to change my shipping address?

You may change your shipping address under My Account.

Can I get same day delivery?

Delivery is usually made (3) three days after the placement of your orders. In most cases, we try to deliver earlier than expected but please be patient and allow us at least 3 days to schedule your delivery or prepare it for pick up. We will send you a message to notify you when your order is ready.

What are the payment methods?

You can pay directly via PayPal, Debit/Credit Card, GCash, or Bank Transfer.

Please email your proof of payment to orders@wellgoodph.com within 24 hours upon ordering using the subject below:

Subject : Reseller Payment – FULL NAME – Order No.

What if I want to return my order?

Here at WELL+GOOD PH, our customers and partners are our first priority. Our goal is to deliver wholesome food products to all and we make sure to provide our goods in the best possible conditions. We are dedicated to providing a convenient and safe order-to-delivery experience for everyone. 

Our delivery care specialists will coordinate with you throughout the whole process before we release the products either via personal pick up or a third party courier. All the items will be properly inspected and will be supported by proper documents before turnover. 

With this, we have a no return/no exchange policy. We will not be responsible for any losses or breakage after turnover of the items. For big orders, we advise getting transportation insurance for an added layer of protection.

What if I want to cancel my order?

All orders are considered final after payment has been made. Please make sure to check your order details before check out and coordinate with us immediately for urgent concerns at wecare@wellgoodph.com.

Still have a question?

Please email us at wecare@wellgoodph.com